Privacy Policy — How 33rr Protects Your Data

1. Introduction

This Privacy Policy explains how 33rr collects, uses, stores and protects personal information provided by players who register and use the platform at 33rr.pro. It applies to the main website, the Android APK app and the iOS Progressive Web App, along with all associated services including sports betting, casino, live casino and the VIP programme.

By registering an account with 33rr, you acknowledge that you have read and understood this policy and agree to the collection and use of your information as described here. This policy should be read alongside the Terms and Conditions, which govern the overall relationship between you and 33rr.

If you have questions about anything in this policy or want to make a request regarding your personal data, the support team can be reached via live chat inside your account or by email. Contact details are at the end of this document.

2. What We Collect

33rr collects personal information at registration and throughout your use of the platform. The categories of data collected include:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions or health data unless it is voluntarily provided in the context of a responsible gaming request — for example, if a player discloses a gambling-related health concern when requesting self-exclusion.

3. How We Use Your Information

Personal data collected by 33rr is used for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and age, and managing your PKR balance across sports, casino and live casino sections.
• Payment processing: Facilitating deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and card payments. Transaction records are maintained for financial reconciliation and dispute resolution.
• Fraud prevention and security: Detecting duplicate accounts, identifying suspicious transaction patterns and investigating any reported unauthorised access to player accounts.
• Regulatory compliance: Maintaining records as required by applicable anti-money laundering and know-your-customer obligations, including identity verification documentation.
• Platform improvement: Analysing usage patterns to understand how players interact with sports betting markets, casino games and the app, allowing us to improve navigation, performance and game selection.
• Customer support: Using your account history and contact records to resolve queries, disputes or technical issues effectively.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying limits or tools when required in line with our Responsible Gaming policy.
• Promotions and VIP: Assessing eligibility for bonuses, reload offers and VIP tier upgrades based on account activity.

33rr does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Decisions such as account suspension are made with human oversight.

4. Payment Data

All financial transactions on 33rr are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, certain payment details are transmitted through secure channels to process the transaction.

33rr does not store complete card numbers or full mobile wallet credentials on its own servers. Payment processing is handled via trusted payment service partners who operate their own security standards. Only the data necessary to link a transaction to your account — such as a masked payment reference or wallet identifier — is retained on the 33rr side.

Transaction history, including deposit and withdrawal amounts, dates, methods and statuses, is kept as part of your account record for the purposes of dispute resolution, financial reporting and responsible gaming monitoring. You can view your own transaction history at any time within your account dashboard.

All deposits must come from a payment account registered in your own name. Third-party payment sources are not accepted and any funds identified as originating from a third-party source may be returned and the account reviewed.

5. Data Sharing

33rr does not sell, rent or trade personal data. Information is shared only in the following limited circumstances:

• Payment processors: Necessary transaction data is shared with JazzCash, Easypaisa, Raast and other payment partners solely to process deposits and withdrawals.
• Game providers: Casino and live casino game providers receive a session token and basic account reference to deliver games. They do not receive your full identity data or payment details.
• Identity verification services: When verifying CNIC or other identity documents, data may be shared with a third-party verification partner. This partner is contractually bound to use the data only for the verification purpose.
• IT and security service providers: Companies that support 33rr's infrastructure, hosting or security monitoring may process data as part of their service delivery, under strict data processing agreements.
• Legal and regulatory requirements: If required by applicable law or a lawful order, 33rr may disclose personal data to relevant authorities. We will not disclose more than is required in such circumstances.

Any third party that processes data on behalf of 33rr is required to handle it securely and only for the specific purpose for which it was shared. We do not authorise third parties to use player data for their own independent marketing purposes.

6. Cookies

33rr uses cookies and similar tracking technologies on the website and in the app to support platform functionality and improve your experience. The main types of cookies used are:

• Essential cookies: Required for the platform to function — these handle session management, keep you logged in and maintain your PKR wallet state during a session. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data about how players navigate the site — which pages are visited most, where users drop off and how long pages take to load. This helps 33rr identify areas for technical improvement.
• Functional cookies: Remember your preferences such as language setting, display options and previously used payment methods to make repeat visits more convenient.
• Analytics cookies: Used to understand aggregate platform usage trends. Data collected by analytics tools is anonymised and not linked back to an individually identified player.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking non-essential cookies does not prevent you from placing bets or accessing games.

7. Security Measures

33rr takes the security of player data seriously. The following technical and organisational measures are in place to protect personal information:

• Encryption of data in transit using TLS across all platform connections.
• Encrypted storage for sensitive fields including identity data and payment references.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security reviews of platform infrastructure and third-party integrations.
• Monitoring systems to detect unusual account activity or potential unauthorised access attempts.

While 33rr maintains robust security practices, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to contact support immediately if they suspect their account has been accessed without authorisation.

In the event of a data security incident that may affect player data, 33rr will notify impacted players as required and take immediate steps to contain and investigate the incident.

8. Data Retention

Personal data is retained for as long as your account is active and for a defined period after account closure. The general retention approach is as follows:

• Active account data is retained throughout the life of your account to support transactions, support queries and responsible gaming monitoring.
• Transaction records are retained for a minimum period after the last transaction to support financial reconciliation, dispute resolution and anti-money laundering compliance obligations.
• Identity verification documents are retained as required to demonstrate compliance with know-your-customer obligations.
• Support communications are retained for a reasonable period to provide continuity if a related issue is raised again.
• Closed accounts — upon account closure, data is retained only as long as necessary for the above compliance and legal purposes, after which it is securely deleted or anonymised.

If you request deletion of your personal data, 33rr will action this where there is no overriding legal obligation to retain it. Data that is required for ongoing anti-money laundering or financial compliance purposes cannot be deleted until the applicable retention period has elapsed.

9. Your Rights

As a player on the 33rr platform, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data 33rr holds about you.
• Correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. For basic details like your contact number or email, you can update these directly within your account settings.
• Deletion: You can request deletion of your personal data where there is no legal or contractual requirement to retain it.
• Restriction: You can request that 33rr restricts processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
• Objection: You can object to the use of your data for certain purposes, including direct marketing communications.
• Portability: Where technically feasible, you can request that your data be provided to you in a structured, commonly used format.

To exercise any of these rights, contact the 33rr support team via live chat or email. Requests will be acknowledged promptly and actioned within a reasonable timeframe. We may need to verify your identity before processing a data request to ensure we are responding to the correct account holder.

10. Minors

33rr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If during an age verification check we determine that an account was registered by a minor, the account will be closed immediately and any data held will be deleted, with deposits returned in line with our terms.

If you are a parent or guardian and believe a minor may have registered on 33rr, please contact support immediately so the account can be reviewed and closed without delay.

11. Changes to This Policy

33rr may update this Privacy Policy from time to time as the platform evolves or legal requirements change. When material changes are made, registered players will be notified via the contact details on their account. The updated policy will be published on this page with a revised "Last Updated" date.

Continued use of the 33rr platform after an updated privacy policy has been published constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure and a data deletion request.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise a data right or have a concern about how your information has been handled, reach out through the following channels:

• Live Chat: Available 24/7 inside your account dashboard — the fastest way to reach the team.
• Email: [email protected]
• FAQ: Visit the FAQ page for quick answers to common questions about accounts and data.

For responsible gaming related data matters — such as self-exclusion records or voluntary limit requests — the dedicated Responsible Gaming page provides further guidance on the tools available and how they interact with your account data.